Return Policy
Overview
This Return Policy outlines the terms and conditions for returns and refunds for services and digital content provided by Chalvorncharux.
Digital Content and Services
As we primarily provide digital content, consultation services, and informational resources, please note the following:
- Digital content, including curated film lists, atmosphere guides, and soundscape recommendations, are provided as informational resources
- Consultation services are provided on a per-session basis
- Due to the digital nature of our content, standard return policies may not apply
Refund Eligibility
Refunds may be considered in the following circumstances:
- Technical issues preventing access to purchased digital content
- Service cancellation requested within 24 hours of purchase
- Documented errors in delivered content or services
Refund Process
To request a refund, please contact us with the following information:
- Your name and contact information
- Date of purchase or service
- Reason for refund request
- Any relevant documentation or screenshots
Processing Time
Refund requests will be reviewed within 5-7 business days. If approved, refunds will be processed using the original payment method within 10-14 business days.
Non-Refundable Items
The following are not eligible for refunds:
- Completed consultation sessions
- Digital content that has been accessed or downloaded
- Customized or personalized content created specifically for you
Service Modifications
If you are unsatisfied with a service, we encourage you to contact us to discuss potential modifications or alternatives before requesting a refund.
Dispute Resolution
If you have concerns about a purchase or service, please contact us directly. We are committed to resolving issues fairly and promptly.
Changes to This Policy
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page.
Contact Us
For questions about returns or refunds, please contact us at:
Email: infocenter@chalvorncharux.world
Address: 10 Kent Terrace, Mount Victoria, Wellington 6011, New Zealand
Phone: +64 4 384 7657